Returns & Exchanges

At Base Laboratories, we stand by the efficacy of our skincare and recovery solutions, offering a 30-day satisfaction guarantee on all orders. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skincare journey remains seamless.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that any protective seals remain intact for a full refund eligibility.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.