Frequently Asked Questions
Everything you need to know about Base Laboratories products and services.
Are Base Laboratories products safe for sensitive skin?
Yes, our formulas are specifically engineered with medical-grade ingredients designed to be gentle yet effective for sensitive and irritated skin types.
How long does shipping usually take?
Standard shipping within the United States typically takes 3-5 business days. International shipping times vary depending on the destination country.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange.
Are your products cruelty-free?
Absolutely. Base Laboratories is committed to ethical beauty standards, and none of our products or ingredients are ever tested on animals.
Can I track my order after it has been placed?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.